Information Systems Operations and Support Services (ISOSS) provides traditional and non-traditional IT services to both the weapon systems testing mission at WSMR, as well as the Post and Garrison activities of the range.

ISOSS provides services to WSMR that include Network Engineering and Administration; Systems Administration including e-mail services; Wireless Communications Systems; Information Assurance and Compliance; User Support Technical Services; Helpdesk functions; Programming Services and Application Development; Database Development/Administration; Real-time Mission Test Support; Post-Test Optical and Electronic Data Reduction support and Analysis of mission data; GIS Analysis and Programming; COMSEC Account Maintenance; Telecommunications Center Operations; Administrative Assistance; and Logistical Support. The ISOSS contract supports the entire range, to include the major directorates and support offices. Support provided outside the WSMR boundary includes application development (client/server and web-based applications) for the Army Test and Evaluation Command (ATEC) and its components of the Developmental Test Command (DTC), the Operational Test Command (OTC), and the Army Evaluation Command (AEC). Extended services also include providing manning for the Transportable Real-Time Augmentation Control Systems (TRACS) Vans in remote launch support of interceptor and target vehicles at other test ranges.

Current IT activity includes the administration of over 150 server platforms of various configurations and purposes and the support of over 4000 client workstations. Server platforms include application servers, domain controllers, file servers, NAS/SAN storage solutions, portal systems, and special purpose application platforms.

White Sands Missile Range is located in Southern New Mexico and encompasses over 4000 square miles of land mass. It is the largest land-based testing range in the free world. WSMR is a tri-service test range facility supporting the Army, Navy, and Air Force in their development of weapon systems. Other range customers include commercial entities, NASA, and other Government agencies.

Caelum provides file and records management in a scientific environment for the Food and Drug Administration (FDA), Center for Biologics Evaluation and Research (CBER). Caelum manages CBER's Document Control Center (DCC) and carries out related mailroom, courier, and public response services. We manage files and associated electronic records, and we provide data entry services. CBER must approve, license, and monitor the manufacture of all biological products such as vaccines and blood products that enter the American market. The DCC acts as a central repository for CBER regulatory documents Supplied by blood establishments and biologics manufacturers. These documents are essential to CBER's mission of regulating biologic products, supporting biological research, and registering over 3,000 establishments involved with blood products. Some documents represent CBER's only complete copy for legal and historical purposes. The document collection is dynamic, with yearly increases in document number and size. All documents in the collection must be readily locatable and available to investigative, scientific, research, and compliance staff who must regularly process approximately 16 types of CBER regulatory and technical documents.

The Outsourcing Desktop Initiative for NASA (ODIN), is one of the first large Federal initiatives to allow agencies to privatize support in the desktop environment. From 1998-2004, Caelum teamed with Lockheed Martin Information Technology (LMIT) to deliver comprehensive desktop computer, server, and intra-center communications services to NASA and NASA contractors at Kennedy Space Center (KSC), Stennis Space Center (SSC), and Marshall Space Flight Center (MSFC). Systems and services addressed include desktop and server seat management, phones, facsimiles, local video, administrative radio, LAN interface, remote communications, public address, and cable plant management. The Caelum staff provided support in computer hardware repair and maintenance as well as support systems administration tasks, including system configuration and setup, systems upgrades, software selection, installation, and configuration, network administration and support, and computer security. Caelum also assisted the prime contractor with administrative support and project management functions. In addition to consistent delivery of timely and effective desktop support, Caelum ensured that major
maintenance or upgrade operations were performed without disrupting ongoing operations at the Centers. In addition to consistent delivery of timely and effective desktop support, Caelum must ensure that major maintenance or upgrade operations are performed without disrupting ongoing operations at the Centers. Caelum was recognized for outstanding support at Kennedy Space Center for successfully effecting a relocation of over 300 workstations during a holiday weekend, completing the job ahead of schedule and with no impact upon the users.